COVID-19 Update

How we are helping to keep our community safe
COVID19 v2

During this unprecedented time, we come together to keep our community, patients and staff safe. Our first priority is to ensure that patients can still access care, as they need it. With this in mind, we continue to offer phone and virtual consultations to all patients and we will continue to put measures in place to ensure those who need us the most, can see us in person.

Alternatives to in-person consultations

We are replacing face-to-face consultations with phone and virtual appointments.

  • Virtual appointments
    • In order to book a virtual appointment, you will need a smartphone, tablet, laptop or computer that has a camera and microphone and is connected to the internet.
    • Prior to your appointment, your doctor or nurse practitioner will send you a link to the virtual meeting, facilitated by doxyme.com.
    • It is important to note that virtual appointments are not always appropriate, especially if you need any kind of physical examination (e.g. blood pressure).  If it is determined during your phone or virtual appointment that you need to be seen, your treating clinician will arrange a time and channel for you to access the medical centre.
  • Phone and virtual appointments can be booked via our patient portal ConnectMed or by phoning our friendly reception team on 03 443 0725.  

In-person Appointments

  • We are prioritizing appointments for our vulnerable patients. Please call reception if you are one of the following and they will arrange a suitable appointment for you
    • are on medicines that lower your immune system
    • have heart disease or kidney disease
    • have diabetes
    • have known breathing issues like asthma or COPD
    • have cancer
  • Any patients that need to be seen in person will be invited to the medical centre for an appointment. Patients will be screened within 24 hours of their appointment to ensure the continued safety of our staff.
  • As the medical centre doors will be locked, patients will need to phone us when they arrive in the carpark. A staff member will then advise you of the entry process.
  • We ask that all patients use hand sanitiser on arrival and departure from the medical centre.
  • If you are invited to the practice for an in-person consultation, please be aware that we no longer accept cash payments.

Repeat prescriptions

  • If you require a repeat prescription, please continue to use the patient portal (ConnectMed).
  • Patients that don’t have access to ConnectMed can call the medical centre on 03 443 0725. As we are anticipating an increased call volume, please be patient with our staff.
  • All prescriptions will be sent directly to the pharmacy of your choice. Prescriptions will not be available for collection at the medical centre.

Emergency situations

  • In a life threatening situation, please call 111.
  • We will continue to ensure our patients and the community have access to acute care. In the event that you need to be seen urgently, please call us on 03 443 0725. Staff will then advise you of how to access the medical centre. 

Other services

We are following the Government Alert guidelines which require us to only provide essential primary care services. 

  • We will continue to provide essential nursing and phlebotomy services, please call our friendly reception team on 03 443 0725 to discuss your requirements.
  • We will be prioritising flu vaccinations for high need patients initially, in line with Ministry of Health guidelines. Please see their website for more information. If you meet the criteria, please call us on 03 443 0725.
  • We will communicate when the flu vaccine is available to all other patients on our website in due course.

Reducing the spread of COVID-19

  • To reduce the spread of COVID-19 and to ensure the medical centre and its staff remain in a position to continue to provide care to patients, a Community Based Assessment Centre (CBAC) has been established in Queenstown, effective today (24 March 2020).
  • Patients who have recently returned from overseas and/or have flu symptoms and/or have been in contact with a known/possible case of COVID-19, are to call Healthline on 0800 358 5453. They will provide you with direction on how to access the CBAC.
  • Our team will continue to practice the highest levels of infection control, including use of Personal Protective Equipment as appropriate, strict hand hygiene and cleaning procedures


We encourage everyone in our community to keep themselves and their loved ones safe. We are committed to ensuring your health needs continue to be met during this time. We will continue to keep you up to date on any changes, as the situation evolves.

All the best, The team at Aspiring Medical Centre